Frequently Asked Questions

What is your shipping Policy?

FOR PRINTS 

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How much does the shipping cost?

The shipping price is calculated based on weight coefficient of each item. 

FREE SHIPPING FOR ORIGINALS

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for originals is free within the continental United States. For international shipping, please contact us for a quote.

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns / Exchanges / Refunds?

Returns & Exchanges Original Works All original artworks are final sale due to their unique and irreplaceable nature. If an original arrives damaged in transit, please contact us within 48 hours with photos. We will work with you to arrange a refund, repair, or replacement if possible. Prints, Decor & Reproductions Returns and exchanges are accepted within 14 days of delivery. Items must be unused and returned in their original packaging. Refunds are issued once the item is received and inspected. Exchanges may be made for different sizes or formats if available. Shipping Costs Damaged items: Return shipping is covered by us. Other returns: Collectors are responsible for return shipping costs. International orders: Customs duties and fees are non-refundable. Collector Assurance We take great care to ensure every piece arrives safely and securely. All originals are shipped insured and tracked. High-value works may require signature confirmation upon delivery. ill provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Who to contact? 

You can reach out at any time by sending us a message here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 

 Privacy Policy:

1.Introduction Laura Jay Ulery (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from laurajay280.com.. 2. Information We Collect We may collect the following information: Personal details: Name, email address, billing/shipping address, phone number. Payment information: Processed securely through third-party providers; we do not store credit card details. Order details: Artwork purchased, shipping preferences, and transaction history. Website usage data: Cookies, IP address, browser type, and pages visited. 3. How We Use Your Information Your information is used to: Process and fulfill orders. Communicate with you about purchases, shipping, and promotions. Improve our website and customer experience. Comply with legal and tax obligations. 4. Sharing of Information We do not sell or rent your personal information. We may share data only with: Payment processors (for secure transactions). Shipping carriers (to deliver your artwork). Legal authorities (if required by law). 5. Cookies & Tracking Our site uses cookies to improve functionality and analyze traffic. You can disable cookies in your browser settings, but some features may not work properly. 6. Data Security We take reasonable measures to protect your information, including: Secure checkout with SSL encryption. Limited access to personal data. Regular monitoring for unauthorized access. 7. Your Rights You may: Request access to the personal data we hold about you. Ask for corrections or updates. Request deletion of your information, subject to legal obligations. 8. Third-Party Links Our site may contain links to external websites. We are not responsible for their privacy practices. 9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. 10. Contact Us For questions about this Privacy Policy or your data, please contact: 📧 info@laurajay280.com